as a client, for a client.
Your experience is our No.1 priority. We only do things that are beneficial to our customers, and improve our services as we were you.
Change, we always want to make some changes. Although we might not be able to change others, we can do something starting from ourselves. Our founders have been tattoo newbies when they got their first tattoos and faced many struggles, such as finding the price and unedited photos. So we keep questioning ourselves how can we make the life of someone new to tattooing easier, and be more responsible to customers? WE BELIEVE IN TRANSPARENCY.
Now the change comes. Here we listed all the information you may need and cannot find anywhere else.
We know perfectly that publishing our price will put us in a vulnerable position, someone may say that they can do the same thing for a cheaper price. But we don't care, we know we are not the cheapest, and our customers are not the ones who seek for the cheapest service too. What you get at Thermal Ink is a valuable piece of work, done with the spirit of craftsman.
You get what you see! Our photos are taken by a professional camera. Most are straight out of camera, some are adjusted with lightning only. No digital filters, no color adjustments or any other corrections done by photoshop or other software.
Consultation is FREE at Thermal Ink, no upfront fee or deposit needed. Feel free to contact and book a consultation with your favorite artist. You have all the right to talk to us before getting your tattoos.
You can contact our artists directly via instagram. If you don't get response for long time or you don't know/mind who you should go with, you can call us or send us a contact form and let the shop helps with your booking.
How can I cancel or reschedule my appointment?According to our policy, we DONNOT offer refund of deposit once your deposit is made, except your appointment is moved or canceled by us. To reschedule an appointment, we require a notice in advance of 72 hours. Any notice with in 72 hours is considered as last munite cancelation, our artist has the right to take 50-100% of your deposit depends on the situation. Personal emergency( including medical emergency) does Not make an exception. If you don't show up, our artist will not have food on their table for the day, so please respect their time.
What should I prepare for my tattoo session?No alcohol and sport within 24 hours ahead, sleep well and eat well before your session starts. We do provide some snacks during your session for low blood sugar effects. To give everyone the best experience, we require our customers to take a nice shower, wear clean cloths, socks and shoes for your session. Strong perfume is not recommended. In winter time, it's always nice to bring a pair of slippers to wear inside our store. If you are doing a large piece, shave the tattoo area before you come will help you to save a lot of time and strength of our artists. You will receive a reminder by Email before your appointment with all of our recommendations and regulations for your tattoo session. Please remember that we have the right to refuse anyone and take the deposit for violation of our rules. We don't usually do this, but to respect yourself and everyone else here, don't challenge it :)
If I'm not satisfied with my tattoo, can I get a refund?In general, we DONNOT offer refund. If your tattoo is done by our Partner Artists, for obvious technical flaws, we will offer touch ups or cover ups if necessary, free by the same artist or by another artist with a discount. For our resident artist, Thermal Ink is not responsible for their works because we are simply hosting a work space for them. However you can contact your artist directly, they have all rights to provide a refund or any other solutions. We always appreciate our lovely customers who understand that tattoos are made by hand and tattoo artists are not computers, and we cannot guarantee that our works will match your reference or what's in your head 100%, human makes mistake sometimes. But what we can guarantee is skills of both our Partner artists and resident artists are strictly tested and approved by our master owners, they are able to make stunning works without a doubt. We DONNOT offer any refund or free touch up and cover up for Tattoo Apprentices' works since their price is for the cost of the tattoo only and free for the labor. If you are not satisfied with your tattoo, please let the artist know right away to find out a solution, and talk to our receptionist when you pay. We take all your complains very seriously and it will highly affect our assessment on that artist.
How should I take care of my new tattoos?Remove the wrap after 2 hours, or Second Skin after 24 hours. Gently wash the tattoo with antimicrobial soap and water and be sure to pat dry. Apply a layer of antibacterial/Vaseline ointment twice a day, but don’t put on another bandage. Gently wash your tattoo area twice a day with soap and water and gently pat dry before reapplying the antibacterial/Vaseline ointment. Keep applying a moisturizer or ointment after you clean it to keep it moist. You should repeat this process for 2 to 4 weeks. Also try not to wear clothes that will stick to your tattoo, and avoid alcohol, spicy food, seafood, physical exercises and the sun for about 2 weeks. And take cool showers. Scalding hot water will not only hurt, but it can also fade the ink. If your tattoo scabs a bit or develops hard layers, don’t worry. It’s normal. But never pick, scratch, or peel it. You could get an infection or remove the color. If you think your tattoo is infected, or isn’t healing properly, go see your doctor.
Do you take walk-in?Yes, we are a store open to the public and we take walk-in everyday. We can do both flash tattoos or simple custom designs for our walk-in clients. Our artists rotate to be walk-in artist. Feel free to come say hi and check their flash designs anytime during our opening hour, including our in-store exclusive series.