top of page

INFO

en tant que client, pour un client.

Votre expérience est notre priorité n°1. Nous ne faisons que des choses qui profitent à nos clients et améliorons nos services comme nous l'étions pour vous.

Changer, nous voulons toujours faire des changements. Même si nous ne sommes peut-être pas capables de changer les autres, nous pouvons faire quelque chose en commençant par nous-mêmes. Nos fondateurs étaient des débutants en tatouage lorsqu'ils ont obtenu leurs premiers tatouages et ont dû faire face à de nombreuses difficultés, comme trouver le prix et des photos non retouchées. Nous nous demandons donc sans cesse comment faciliter la vie d’une personne qui découvre le tatouage et être plus responsable envers les clients ? NOUS CROYONS EN LA TRANSPARENCE.

Maintenant, le changement arrive. Nous avons répertorié ici toutes les informations dont vous pourriez avoir besoin et que vous ne trouverez nulle part ailleurs.

Nous savons parfaitement que publier notre prix nous mettra dans une position vulnérable, quelqu'un pourrait dire qu'il peut faire la même chose pour un prix moins cher. Mais cela ne nous dérange pas, nous savons que nous ne sommes pas les moins chers et que nos clients ne sont pas non plus ceux qui recherchent le service le moins cher. Ce que vous obtenez chez Thermal Ink est un travail précieux, réalisé avec l’esprit d’un artisan.

PHOTOS

Vous obtenez ce que vous voyez ! Nos photos sont prises par un appareil photo professionnel. La plupart sont directement sortis de la caméra, certains sont ajustés uniquement avec la foudre. Pas de filtres numériques, pas de réglages de couleurs ou toute autre correction effectuée par Photoshop ou autre logiciel.

CONSULTATION

La consultation est GRATUITE chez Thermal Ink, aucun frais initial ni dépôt requis. N'hésitez pas à contacter et réserver une consultation avec votre artiste préféré. Vous avez le droit de nous parler avant de vous faire tatouer.

RÉSERVATION

Vous pouvez contacter nos artistes directement via Instagram. Si vous ne recevez pas de réponse pendant longtemps ou si vous ne savez pas avec qui vous devriez y aller, vous pouvez nous appeler ou nous envoyer un formulaire de contact et laisser le magasin vous aider avec votre réservation.

FAQ

  • How can I cancel or reschedule my appointment?
    According to our policy, we DONNOT offer refund of deposit once your deposit is made, except your appointment is moved or canceled by us. To reschedule an appointment, we require a notice in advance of 72 hours. Any notice with in 72 hours is considered as last munite cancelation, our artist has the right to take 50-100% of your deposit depends on the situation. Personal emergency( including medical emergency) does Not make an exception. If you don't show up, our artist will not have food on their table for the day, so please respect their time.
  • What should I prepare for my tattoo session?
    No alcohol and sport within 24 hours ahead, sleep well and eat well before your session starts. We do provide some snacks during your session for low blood sugar effects. To give everyone the best experience, we require our customers to take a nice shower, wear clean cloths, socks and shoes for your session. Strong perfume is not recommended. In winter time, it's always nice to bring a pair of slippers to wear inside our store. If you are doing a large piece, shave the tattoo area before you come will help you to save a lot of time and strength of our artists. You will receive a reminder by Email before your appointment with all of our recommendations and regulations for your tattoo session. Please remember that we have the right to refuse anyone and take the deposit for violation of our rules. We don't usually do this, but to respect yourself and everyone else here, don't challenge it :)
  • If I'm not satisfied with my tattoo, can I get a refund?
    In general, we DONNOT offer refund. If your tattoo is done by our Partner Artists, for obvious technical flaws, we will offer touch ups or cover ups if necessary, free by the same artist or by another artist with a discount. For our resident artist, Thermal Ink is not responsible for their works because we are simply hosting a work space for them. However you can contact your artist directly, they have all rights to provide a refund or any other solutions. We always appreciate our lovely customers who understand that tattoos are made by hand and tattoo artists are not computers, and we cannot guarantee that our works will match your reference or what's in your head 100%, human makes mistake sometimes. But what we can guarantee is skills of both our Partner artists and resident artists are strictly tested and approved by our master owners, they are able to make stunning works without a doubt. We DONNOT offer any refund or free touch up and cover up for Tattoo Apprentices' works since their price is for the cost of the tattoo only and free for the labor. If you are not satisfied with your tattoo, please let the artist know right away to find out a solution, and talk to our receptionist when you pay. We take all your complains very seriously and it will highly affect our assessment on that artist.
  • How should I take care of my new tattoos?
    Remove the wrap after 2 hours, or Second Skin after 24 hours. Gently wash the tattoo with antimicrobial soap and water and be sure to pat dry. Apply a layer of antibacterial/Vaseline ointment twice a day, but don’t put on another bandage. Gently wash your tattoo area twice a day with soap and water and gently pat dry before reapplying the antibacterial/Vaseline ointment. Keep applying a moisturizer or ointment after you clean it to keep it moist. You should repeat this process for 2 to 4 weeks. Also try not to wear clothes that will stick to your tattoo, and avoid alcohol, spicy food, seafood, physical exercises and the sun for about 2 weeks. And take cool showers. Scalding hot water will not only hurt, but it can also fade the ink. If your tattoo scabs a bit or develops hard layers, don’t worry. It’s normal. But never pick, scratch, or peel it. You could get an infection or remove the color. If you think your tattoo is infected, or isn’t healing properly, go see your doctor.
  • Do you take walk-in?
    Yes, we are a store open to the public and we take walk-in everyday. We can do both flash tattoos or simple custom designs for our walk-in clients. Our artists rotate to be walk-in artist. Feel free to come say hi and check their flash designs anytime during our opening hour, including our in-store exclusive series.
bottom of page